We use the "X-hub play Service Agreement" and "X-hub play Game Privacy  Protection Guidelines" (the "Guidelines") to explain to you our collection, use, storage and sharing of personal information when you use the X-hub play Service, as well as your related rights and other matters, These Guidelines are an integral part of the X-hub play s Service Agreement

In the process of your use of the X-hub play service, we will collect the information you proactively provide or generated because of the use of the service in the following ways to provide and optimize our service to you and protect the security of your account:

1.1 When you register or use X-hub play service, we will collect your network identity information to mark you as our user.

1.2 When you use X-hub play Service, we will collect your log information, such as login log, item log, operation information, etc. In order that you can view your history on the client side, and at the same time for customer service complaint processing.

1.3 In order to ensure your normal use of our services, maintain the normal operation of basic functions, optimize product performance, improve your user experience and ensure the security of your account, we will collect your device name, device type, model and version, system version, IP address, device identifier, network type and other information.

1.4 When you use the consumption function of X-hub play, we will collect your recharge record, consumption record and other information in order to provide the service and allow you to query your transaction record. The recharge record and consumption record are sensitive personal information,and the collection of the above information is necessary for the realization of the consumption function of X-hub play, otherwise the transaction will not be completed.

1.5 We may collect your mobile phone number at your initiative for the purpose of notification of the results of activities you participate in, fault reporting, feedback and communication on matters you consult, or to push information or promotion information that you are interested in with your consent.

1.6 If you contact our customer service, we may require you to provide the necessary personal information for identity verification in order to ensure the security of your account. In order to provide services according to your demands, after your authorization, human customer service personnel need to inquire or verify your relevant information within the scope of your authorization, we will take technical and management measures as far as possible to ensure the security and confidentiality of your information, and use it within the necessary scope. We may also save your contact information (the mobile phone number you use or voluntarily provide), the record and content of your communication with us, and other necessary information in order to provide you with and record customer service.

1.7 We may collect your information through cookies, identifiers and related technologies in order to provide you with a better user experience and ensure the security of our services. How we use cookies and related technologies and how you manage our use of cookies and related technologies is set out in Article 4.

1.8 We will analyze the operation of our products according to the frequency and situation of users using X-hub play, fault information, performance information, etc, in order to ensure the security of the service, optimize our products and improve the quality of our service. However, we will anonymize or de-identify the relevant information for analysis, and we will not combine the information we store in the analysis software with the personally identifiable information you provide.

1.9 In accordance with relevant laws and regulations and national standards, we may collect and use your relevant personal information without seeking your authorization and consent in the following circumstances:

1)Necessary for the performance of legal duties or obligations;

2)Necessary to respond to public health emergencies or to protect the life, health and property safety of natural persons under emergency circumstances;

3)Conduct news reporting, supervision by public opinion and other acts in the public interest, and process personal information within a reasonable scope;

4)Processing, within a reasonable scope, personal information disclosed by an individual or other legally disclosed personal information in accordance with laws and regulations;

5)It is necessary for you to sign and perform the contract;

6)Other circumstances stipulated by laws and regulations.

1.10 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not mentioned in the above description and your information is collected, we will separately explain the content, scope and purpose of the information collection to you through page prompts, interactive processes, website announcements and other means to obtain your consent.

Except as set forth in this Guideline and the X-hub playn License and Service Agreement, we will not actively share your personal information to third parties without your consent. If there are other sharing of your personal information or you need us to share your personal information to a third party for purposes beyond the original authorization, we will directly or indirectly through the third party to obtain your express consent to the above behavior.

In order to better protect the physical and mental health of minors and promote their healthy Internet access, we will try to contact their guardians after suspected minors consume, and inform their guardians of relevant consumption records and other information for reminding, confirmation and processing.

In order to ensure the safe and stable operation of X-hub play and achieve specific functions, some services in X-hub play are provided by our affiliated parties or other third parties. We will carefully select third parties and third party services, urge the relevant third parties to collect and use your personal information in accordance with this Guideline or other agreements reached with you, and take appropriate security technology and management measures to ensure the security of your personal information. For details on third-party information sharing, please refer to the Third-party Information Sharing List.

X-hub play will provide you with an AD push service. For the purpose of advertising, evaluating and optimizing the effectiveness of advertising, we need to share part of your data with third party partners such as advertisers and their agents, and require them to strictly comply with our measures and requirements on data privacy protection, including but not limited to processing according to data protection agreements, undertakings and relevant data processing policies, so as to avoid identifying individuals. To protect your privacy and security. For details on how to share data with third parties such as advertisers for products that provide advertising push, see the Third Party Information Sharing List of the product's advertising push section.

We store your information in secure ways, including local storage, databases and server logs. In general, we will only store your personal information for as long as is necessary to fulfill the purpose of the service or under the conditions required by laws and regulations. After the expiration of the aforementioned period, we will delete or anonymize your personal information. We determine the storage period of personal information mainly by referring to the following criteria, the older of which shall prevail:

1) Complete the business functions you agree to use;

2) Guarantee the safety and quality of the services we provide to you;

3) A longer retention period to which you agree;

4) Whether there are other provisions for the retention period.

We will store the personal information collected in China in accordance with laws and regulations.

When our products or services stop operation, we will make a notice in accordance with relevant laws and regulations, and protect your legitimate rights and interests according to law.

4.1 We may obtain and use your information through COOKIES or similar technologies and store such information as log information. Through the use of COOKIES or similar technologies, we provide you with a simple and personalized web experience.(A cookie is a small amount of data that is sent from a web server to your browser and stored on your computer's hard disk.)

4.2 We use our own COOKIES, or similar technologies, for the following purposes (depending on the particular service and function):

(1) Remember your identity. COOKIES or similar technologies help us identify you as one of our registered users, or save you from providing us with preferences or other information about you;

And (2) to analyse your use of our services. We may use COOKIES or similar technologies to understand what activities you use our Services for, or which services are most popular;

And (3) advertising optimization. COOKIES or similar technologies help us, based on your information, to serve you ads that are likely to be of more interest to you than general advertising.

4.3 When we use COOKIES or similar technologies for the purposes described above, we may provide aggregate non-personally identifiable information collected through COOKIES or similar technologies to advertisers and other partners for analysis of how you and other users use our services and for advertising purposes.

4.4 Our Services may have COOKIES or similar technologies placed by advertisers and other partners. These COOKIES and or similar technologies may collect non-personally identifiable information about you in order to analyze how users use the Services, to send you advertisements that may be of interest to you, or to evaluate the effectiveness of advertising services. The collection and use of such information by these third party COOKIES or similar technologies is not governed by this policy and is subject to their own information protection statements, and we are not responsible for third party COOKIES or similar technologies.

The technical means we use include, but are not limited to, firewalls, encryption(such as SSL), de-identification or anonymization, access control measures, etc. In addition, we continue to enhance the security capabilities of the software installed on your device. For example, we may encrypt some information locally on your device to enhance secure transmission; We will understand the application information installed and the process information running on your device to prevent malicious programs such as viruses and trojans.

We have established a special management system, process and organization to ensure the security of personal information. For example,we strictly limit the scope of people who can access information, require them to comply with confidentiality obligations and conduct audits, and those who violate their obligations will be punished according to regulations. We also review the management system, processes and organization to prevent unauthorized personnel from accessing, using or disclosing users' information without authorization.

We recommend that you pay full attention to the protection of personal information when using our products and services, and we will provide a variety of security features to help you protect your personal information.

In case of security incidents such as personal information leakage, we will initiate emergency plans to prevent the expansion of security incidents. After the occurrence of a security incident, we will inform you of the basic situation of the security incident, the disposal measures and remedial measures we will take or have taken, as well as our response suggestions to you in the form of announcements, push notifications or emails. If it is difficult to notify you one by one, we will issue a warning through announcements or other means.

During your use of our services, we may provide you with appropriate operation settings according to the specific circumstances, so that you can query, copy, correct, supplement, delete or withdraw your  relevant personal information, you can refer to the specific guidelines in X-hub play for operations. In addition, we have also set up a complaint reporting channel, your comments will be dealt within a timely manner.

You can change the scope of authorization for us to collect and use your personal information by deleting information, turning off or on certain functions of X-hub play, or turning off or on the device permissions obtained by certain functions(specific permissions vary depending on the device model and system version used by the user).

After you withdraw your authorization, you may not be able to use the corresponding functions of the authorization, but the use of other functions will not be affected. Your withdrawal of authorization shall not affect the validity of the personal information processing activities that have been carried out based on your authorization before the withdrawal.

The collection and use of some personal information correspond to the basic functions of our services. If you wish to withdraw the authorization for the collection and use of relevant personal information, we may not be able to provide services to you. Under such circumstances, if you still wish to withdraw the authorization, you can apply for account cancellation to meet this requirement.

You can apply for account cancellation through the channels told separately in X-hub play. When you apply for account cancellation, we will verify your identity, account security status, and cancellation conditions. Please read the instructions in the product cancellation process carefully. After completing the account cancellation, unless otherwise provided by laws and regulations or this Agreement, your personal information under the account will be deleted or anonymized, and the related services previously associated with the account will no longer be associated. Once the account is deleted, it cannot be restored. Please exercise caution when using this account.

We may revise these guidelines in due course. When the Personal information collection and use rules and other legal and regulatory provisions of this Guide are changed, we will notify you of the changed guidance in an appropriate way when the version is updated. Please read the revised Privacy Guidelines or the content of the guidelines carefully. Your continued use of us indicates your consent to our collection, processing or use of your personal information in accordance with the updated Privacy Guidelines.

We attach great importance to the protection of minors' personal information, and continue to explore better ways to protect minors' personal information. If you are the legal guardian of minors, please pay attention to whether the minors under your guardianship use our services or provide their personal information after obtaining your authorization and consent. If you have questions about the personal information of a minor under your guardianship, please contact us using the contact details in Section 9.

We have set up a special personal information protection team and personal information protection person in charge. If you have any questions, complaints or suggestions regarding this privacy policy or personal information protection, you can contact us through the following ways: 

Email: cathy@business.xhubplay.com

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